Reviewed by Guest on August 6, 2010
(1 out of 3 members found this review useful.) Reply to Review
This park is NOT worth the money I paid! I reserved an 8 person "luxury" cabin and paid a total of $250/night. I expected way more than I got. This cabin was more like a stationary RV and there's no way that 8 adults could fit in it. (Maybe 2 adults traveling with 6 small children would work just fine.)
We were there with 6 adults and 2 children and it was completely uncomfortable. First of all, the cabin had a loft that had enough beds to sleep 4 people, however, the loft ceiling is low and only my 5-year-old could walk around standing straight up. You can't dress comfortably up there and the stairs going up to the loft were narrow and the steps were short. Bringing luggage up and down was dangerous!
There was another pull-out sofa bed downstairs but it was so uncomfortable that my friends decided to sleep on the floor. The only semi-comfortable room was the one with the queen bed but there's barely enough room to walk around the bed in there.
The bathtub had a major clog, the water pressure was terrible, the AC in the cabin barely worked and the pool was filthy the entire length of our stay. (This was the only thing that we could use to cool ourselves down in that heat.) We advised the staff of the dirty pool and they said their pump had broken and there was nothing they could do. It was disgusting.
On top of all of this, the customer service from the staff was terrible. There were a total of 8 of us in that cabin and they gave us 4 bath towels and 1 roll of toilet paper. When I went to ask for more, they refused to give us anymore towels until the ones in the cabin were used. We could only exchange. They also couldn't give us another roll of toilet paper at the front desk. They made US track down a maintenance worker to get another roll and even then they refused to give us more than 1. This is just ridiculous! (They act as if you're asking for too much.)
The only positive thing I can say is that the "resort" wasn't too hard to find.
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Response by Yosemite Pines on September 8, 2010
(0 out of 2 members found this response useful.)
We apologize that the rental unit did not meet with your expectations. We have many guests who rent this size unit, find it very comfortable and return year after year. You are correct in your statement that our loft area does have a low ceiling, these are sleeping lofts. They are 51 inches in height from floor to ceiling. We train our housekeeping staff at the beginning of season with our expectations of cleanliness and supplies. From your posting, it seems that our housekeeping staff did not supply your unit with the correct inventory. We will be discussing this with our staff. Since your experience was not typical for the majority of guests, please contact our office directly to discuss.
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